MANAGED IT
SERVICES

To guarantee nationwide coverage, our primary Residential Engineer stations are located at:

• Kota Kinabalu
• Kuching
• Pulau Pinang
• Johor Bahru
• Kuantan
• Kuala Terengganu
• Kota Bahru
• Putrajaya
• Seri Kembangan

While these locations serve as base offices, we also deploy Residential Engineers who operate remotely, ensuring comprehensive service reach beyond fixed office locations.

This hybrid approach allows for maximum efficiency and faster response times, tailored to the dynamic needs of our customers.

All service operations are closely managed and monitored through our Network Operation Center (NOC) at our headquarters.

Our dedicated NOC team systematically tracks every service ticket from initiation to resolution, ensuring that each issue is efficiently addressed, resolved, and formally approved by the customer.

This centralized service coordination enhances network reliability, fosters collaborative problem-solving, and ensures end-to-end support for all infrastructure-related needs

Beyond direct customer service, we actively extend our expertise to partners, principals, and distributors, supporting collaborative project engagements.

Our team plays a vital role in ensuring project success, offering technical assistance, implementation guidance, and resolution support to uphold service quality and delivery timelines.

By integrating stationed and mobile engineering teams, alongside centralized network operations, we guarantee efficient problem-solving, improved project execution, and optimized network performance—ensuring the highest level of service excellence.